Bitvu Limited is registered in England number 07291767.

Bitvu Limited (“We” “Our”) considers the protection of your (“You”) privacy to be of utmost importance. We maintain strict customer information privacy policies and use state of the art technologies to safeguard customer information and communications from unauthorized intrusions and access.

This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and what we will not do.

1. Collection of information

We may collect the following information about you

  • User provided data. This may include, but is not limited to, your name, company and email address.
  • Automatically collected data. As part of your visit on our site, data is transmitted by your browser and collected and analysed for web-controlling. The automatically collected data may include, but is not limited to: IP address, browser type and version, browser language, operating system, Javascript-activation, Java on/off, Cookies on/off, referrer URL, Time of access, clicks. This data will be stored for technical reasons and not be assigned to a particular person at any time.

We may collect this information about you when:

  • you visit our site
  • you fill out a form or enter information on our site
  • you contact us with an enquiry or in response to a communication from us
  • you place an order

2. Use of information

Information you provide or we collect about you may be used by us and/or our agents to:

  • personalise user experience and to allow us to deliver content you are most interested in
  • improve our website to better serve you
  • identify and better respond to your customer service enquiries or requests to us
  • administer any accounts, services and products provided by us
  • undertake marketing & customer analysis
  • help prevent and detect fraud or loss
  • contact you about other services and products offered by us

3. Disclosure of information

We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.

We specifically use Google Analytics to analyse how users reach and interact with our site and web application. We furthermore use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Besides, we use Facebook services that may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads. We collect, store and analyse this information for the purpose of providing the best service and improvements to all our subscribers and visitors. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you wish to opt out of such data collection, follow this link for more information. In particular, Google provide a browser based tool that you can install to do so: Google Analytics opt-out browser add-on.

We will not sell, rent or share your personal information, with or to any third parties for marketing purposes without your express permission.

4. Monitoring

We may monitor and record calls made to us for the purposes of quality assurance, legal, regulatory and training purposes.

5. Protection of information

We maintain strict security measures in order to protect personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

6. The Internet/On Line

We may use cookies on all Bitvu websites including www.bitvu.com. A cookie is a piece of data downloaded to your computer or internet access devise by a website, which remembers your computing preferences when revisiting that website.

Links to 3rd Party Web Sites. Our websites may contain links to other recognised and respected organizations websites. We are not responsible for the privacy practices of these sites. This privacy policy applies solely to information collected on Bitvu websites.

7. Transferring data outside of the UK

It may be necessary for us, in the normal course of our business, to transfer your personal information to other companies located in countries outside of the UK e.g. domain name hosts. You should note that the Data Protection laws and policies of these countries may not be as robust as the UK.

8. Changes to this policy

We reserve the right to change this policy at any time and updated version will be posted on Our website from time to time. Your continued use of the Bitvu website following the posting of changes to this policy will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the terms of the policy that applied at the time the information was collected.

9. Contact Us

If you would like further information about this policy or you wish to enquire about the data we hold about you, please contact:

The Data Controller
Bitvu Limited
2nd Floor, 23-24 High Street
Marlborough
SN8 1LW
United Kingdom
email: hello@bitvu.com

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